Speech Act Functions of Tourism Workers under the Influence of Plurilingualism: A Sociopragmatic Study
Keywords:
Cross-Cultural Tourism, Plurilingualism, Politeness, Speech Acts, SociopragmaticsAbstract
The ability of a speaker to use more than one foreign language as a medium of communication is often found in the tourism domain. This ability is known as plurilingualism. This study is a qualitative descriptive research that aims to identify the functions of speech acts performed by tourism workers in various interactions adjusted to situational contexts. Data in the form of dialogues in different foreign languages were determined based on the origin of tourists visiting the tourism sites. The research was conducted in Badung Regency and Gianyar Regency. The study seeks to examine the implementation of speech act functions of tourism workers in cross-cultural interactions influenced by plurilingualism. The presence of tourists from diverse linguistic and cultural backgrounds requires tourism workers not only to master linguistic skills but also sociopragmatic competence related to politeness in language use. Data collection methods and techniques were carried out through observation by listening, recording real interactions, and conducting in-depth interviews with tourism workers at multilingual destinations. The findings show that the dominant speech act functions found in every tourism service context are directive, expressive, commissive, and assertive acts.
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