SUHASTO, RB. Iwan Noor. Pengaruh Kualitas Pelayanan dan Kedekatan Emosional Terhadap Loyalitas Nasabah. Jurnal Inspirasi Bisnis dan Manajemen, [S. l.], v. 2, n. 1, p. 55–64, 2018. DOI: 10.33603/jibm.v2i1.770. Disponível em: https://jurnal.ugj.ac.id/index.php/jibm/article/view/770. Acesso em: 1 jul. 2025.