Optimizing Risk Management in Subsidized Mortgage Distribution: A Case Study of BTN Syariah in Ciayumajakuning

Abstract

This study aims to analyze risk management and distribution of subsidized mortgage funds and the effectiveness of their implementation at Bank Tabungan Negara (BTN) Syariah in the CIAYUMAJAKUNING area. BTN Syariah plays a role in sharia- based housing financing, with a focus on distributing subsidized mortgages to low-income communities (MBR). The implementation of appropriate risk management is important to ensure increased distribution of subsidized mortgage funds. This study uses a qualitative approach with a case study method. Primary data was obtained through in-depth interviews with BTN Syariah leaders, financing analysts, and BTN Syariah customers. The results of the study indicate that BTN Syariah implements risk management through a 5C analysis (Character, Capacity, Capital, Collateral, and Condition) to screen potential customers. The non-performing financing (NPF) ratio improved from 3.31% in 2022, 2.87% in 2023, and 2.87% in 2024. The high level of risk management effectiveness reached 96.69% in 2022, 97.61% in 2023, and 97.13% in 2024, thus BTN Syariah succeeded in managing risks.